Here are some of your most frequently asked questions...

Is my holiday financially protected?

Holidays booked through Travel Bureau are financially protected in a number of ways to ensure your money is safe. Read our full Financial Protection detail here.

How can I pay for my holiday?

Our preferred method of payment for your final balance is bank transfer but you can also pay your deposit and balance with a debit or credit card, without incurring any charges, by contacting one of our personal travel experts on the phone or in-store.

What deposit will I pay and when will my final holiday balance be due?

This depends on the travel arrangements we have made on your behalf. As an independent travel agent, we work with many travel companies and act as an organiser of travel in our own right as an ATOL holder. Deposit amounts and balance due dates vary by operator and will be stipulated within their individual Booking Terms & Conditions. You will be advised of these details prior to confirming your arrangements with us. If you have any specific queries, please ask your Personal Travel Expert.

How and when will my holiday documents be sent to me?

Typically, your documents will be ready for you between 10 and 14 days prior to departure but this can vary depending on what type of travel arrangements we’ve made for you e.g. a package holiday, rail ticket or flight only. Once we receive your documentation, you’ll be contacted by our team to arrange collection in person from our store at 69 High Street, Gosforth. Alternatively, we can arrange for them to be posted or emailed to you depending on your preference.

If I have a problem/emergency while on holiday who should I contact?

If you have a problem while on holiday, this must be reported to the principal travel provider (tour operator, airline etc.) or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint and may also impact upon the amount of compensation you may be entitled to. However you can also email, contact your Personal Travel Expert directly, or call 0191 285 9321 during office hours or 07850 515770 outside of office hours.

What vaccinations will I need for my holiday destination?

You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures, such as malaria tablets, are taken early enough to be fully effective by the date of travel (NB: This may be a month or more prior to your departure). It is your responsibility to ensure you are aware of all recommended and required vaccination and health precautions in good time before departure.

Details are available from your GP Surgery and from the National Health Travel Network and Centre

Is my passport valid for travel?

It is imperative to check the validity of your passport before travel. Some countries require your passport to be valid for six months after the date you commence travel. You can check the destination you’re interested in by visiting the UK government’s website: Select the country of travel and click on Entry Requirements. All children now need their own passport and, if you’re applying for a passport for the first time, you will need to attend an interview at HM Passport Office. It may take up to six weeks to receive your first passport.

Can I make changes to my holiday once it is booked?

If you want to change any part of your holiday arrangements following confirmation, we will do our best to assist you in line with the operator’s Booking Terms & Conditions. Additional charges may apply in addition to an administration fee. 

To check if it is possible to make the required change to your holiday, please contact your Personal Travel Expert.

What happens if I cancel my booking?

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing (email accepted) within 24-hours by the lead passenger.

Cancellation will take effect from the day we have received written confirmation.

Please send your written confirmation of cancellation either by email to or directly to your Personal Travel Expert. A cancellation invoice will be sent to you within seven days, if you do not receive this please contact us immediately in order to prevent an increase in charges.

Where can I find the latest travel advice?

Visit the Foreign and Commonwealth Office’s Travel Aware site for foreign travel advice, where you can sign up to email alerts and follow the FCO on social media for updates. Medical advice can be found on the NHS’s Fit for Travel website.

Useful links:

FCO travel advice

Travel Aware

Fit for travel

Do I need travel insurance?

Make sure it is possible to get comprehensive travel insurance before you book your holiday. The British Embassy, High Commission or consulate will not pay for medical care, so make sure you choose a quality policy and have adequate cover for your trip and the activities you wish to participate in. You can also register for a European Health Card. Find more advice on travel insurance  here:

Can family and friends contribute towards my holiday as a wedding present or a gift?

Travel Bureau offer a Honeymoon Gift List service. Wedding guests can contribute to the cost of a honeymoon or overseas wedding or buy a memorable ‘experience’ from a list chosen by the bride and groom. See full details here.

Gift vouchers can be also purchased for any value and any special occasion, e.g. birthdays, anniversaries, retirement etc., the choice is yours. Ask our Personal Travel Experts for more information.

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How do I unsubscribe from Travel Bureau marketing communications or update my details?

To unsubscribe from our email newsletters, click the ‘Unsubscribe’ link at the bottom of any Travel Bureau marketing email, or send a request to with your registered email address.

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