Awards, accolades and industry nominations. We are proud to have been honoured with various nominations and awards that recognise our commitment to deliver the very best service and holiday experience to our customers. Here are some of our most recent achievements.
Based on your independent reviews we’re delighted to say we’ve been awarded Platinum Trusted Service status for 2020 by independent reviews platform Feefo, a seal of excellence that recognises that we consistently deliver exceptional service. This is a new award given to companies that meet Gold Trusted Service standard for three consecutive years. We met the criteria of collecting at least 50 reviews between 1 January and 31 December 2019, with a Feefo service rating of between 4.5 and 5.0.
We’ve been a Kuoni preferred partner store since 2012 and we’re delighted to be have been given the accolade of ‘Agent of the Year 2019’ at their inaugural national travel agency awards. This prestigious award recognises not only our Kuoni expertise but the strong relationship we’ve built with them as partners.
We have been working with our luxury holiday partner Carrier for over 20 years and are honoured to be one of their VIP partners. We are delighted to have been their North East and Scotland agent of the year for the last 15 years!
In 2018 we were delighted to be awarded an Advocate award by luxury cruise line Silversea, for our passion and commitment to their business. Our retail manager Joanne Kinnaird and marketing manager Kathryn Malone also won individual Advocate awards for their personal contributions.
Silver Travel Advisor is an independent travel reviews and advise website for the over 50’s. In 2019 we completed their intensive Silver Traveller Training Course and are proud to become one of their accredited UK independent travel agents. We are happy to help advise and recommend travel for the over 50’s. You’ll be in safe hands when booking your holiday.
We are proud to have been awarded Ambassador status for the world’s longest established travel company Cox & Kings. Organising holidays since 1758, their small group and private tours are of the highest standard, taking you to the Europe, South America, the Middle East, India & Beyond.
We were nominated for Travel Trade Gazette’s 2019 Top 50 Awards, dedicated to recognising excellence in retailing within the travel industry. We were shortlisted for Top Travel Agent North East, as well as Top Luxury Agent of the year.
We were nominated for Travel Weekly’s Agent Achievement Awards 2019 in the category of Yorkshire, North Midlands and North East England regional travel agent of the year.